The property owners must be recognised as principals in the contract of booking.
Bookings can be regarded as accepted only on receipt of the initial payment. If the accommodation should subsequently become unavailable, every effort will be made to offer suitable alternatives, but no liability can be accepted beyond issuing a full refund. Any additional rental costs involved in an accepted resiting will be the responsibility of the hirer.
When a booking has been confirmed the hirer becomes liable for the total holiday cost, with any balance outstanding being due at least 45 days before the holiday start date.
Parties that do not comprise of couples aged over 25 or family groups must notify this fact when making a reservation.
The hirer will be responsible for the cost of any breakages, damage or exceptional cleaning occasioned by any member of the party, and either make good or replace such items where practicable, or report matters and make reimbursement to the key holder prior to departure. The hirer will also pay a deposit against such occurrences.
A security deposit of £60 per cottage (refundable within 14 days of the holiday completion date) is therefore obligatory. Payment must be made on completion of booking. It is the holidaymaker’s responsibility to ensure the owner or caretaker is satisfied with the condition of the property and its contents on departure.
Parties including any member with physical, mental or medical disabilities or infirmities must specify such conditions if they may affect the suitability of the property chosen.
Although all properties are covered by public liability insurance, neither the property owner nor representatives can accept liability for losses occasioned or injuries sustained due to factors beyond their reasonable control.
Westcott Farm Partnership will return 100% of the paid rental or paid deposit, for cancellations made up to 30 days before check-in. 50% refund for up to 7 days before check-in. No refund after that.
Minor booking amendments (e.g. reduction or change in party members), should be notified direct to property owner at least 3 days prior to arrival. Any such reduction will not be subject to refund. If any change of holiday date or location is requested. The possibility of any such change will usually be dependant on a previously confirmed resale of the original booking in question – failing a resale, standard penalties for cancellations not covered by insurance will apply.
If there is any cause for dissatisfaction the hirer must initially raise the matter with the owner or appointed caretaker, who will invariably be anxious to quickly put matters right. If not satisfactorily resolved, Westcott Farm Partnership will investigate any complaint as soon as practicable and make all reasonable efforts to assist or arbitrate regarding appropriate compensation.
Although anxious to be kept informed of any problems which may affect future tenants’ enjoyment, belated requests to arbitrate on claims for compensation cannot be accepted unless the caretaker has been asked to correct matters and Westcott Farm Partnership have been given the opportunity to investigate and attempt to resolve the problem at the time of its occurrence and whilst the hirer remains in occupation. The property owner can not accept liability for any alternative accommodation costs, short term equipment failure or problem beyond their reasonable control, e.g. insects, power loss, internet provision, water quality.
The hirer will take all reasonable care of the property and its contents and leave equipment, furnishings, utensils etc. in a clean and tidy condition prior to the requested time for departure.
Property owners reserve the right to: – a) refuse to accept a booking on any reasonable grounds. b) Enter the property at any necessary or agreed reasonable time to affect emergency maintenance or resolve any problem.
Pets are only allowed at Properties that are advertised as allowing a pet. If a Guest takes a pet/pets to a property that does not allow them, or exceeds the stated number of pets, the Property Owner (or his representative) can refuse to allow the Guest to take possession of the Property or make the Guest leave the Property before the end of the holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
The Guest is liable for all damage caused by his/her pets. The Guest should remove all traces (inside and out) from the Property of pet occupation before final departure. The Property Owner reserves the right to levy an additional charge for any extra cleaning required after the Guest’s occupancy. The Guest must not allow pets on beds or furniture within the Property and pets must not be left alone in the Property at any time. If the Guest breaches this clause the Property Owner (or his representative) may notify the Guest of the breach and if the Guest continues to breach this clause the Property Owner (or his representative) may make the Guest leave the Property before the end of the holiday. If this happens the Guest shall be deemed to have cancelled the Booking and the Guest shall have no claim for compensation or reimbursement whatsoever.
Dogs must be walked on a lead on the farm.
Hirers rights to occupy the property may be forfeited without compensation if:-
a) More people than specified on the confirmation attempt to take up occupation.
b) Overnight guests are entertained without the owner’s express permission.
c) Any activity is undertaken which may cause unreasonable damage, noise or disturbance.